FAQs

General Questions

UK and Rest of the World enquiries should be directed to our Edinburgh office (info@banneroftruth.co.uk), and US and Canada enquiries to our US Office (info@banneroftruth.org).

No. This is a common misconception. Although the term ‘Trust’ might lead some to believe that the Banner is an endowed trust, this term is used in the UK to state that the Banner is a non-profit organization. The Banner of Truth Trust does not live off the interest of an old endowment; rather, the Banner ‘lives or dies’ by the profit earned through the sale of its books and magazines, although we do gratefully accept any donations.

Yes. We believe that a Christian is responsible to give regularly at their local church, but if a person wants to give in addition to regular local church contributions, we are very happy to accept donations. Donations to the Banner of Truth Trust have helped our work to develop in a number of important ways, for which we are very thankful. Donations can be made online or by phone (US: 1-800-263-8085, UK: +44-(0)131-3377310)

Yes. The Banner of Truth has a good number of publications in Spanish. Recently we have also started publishing in Chinese. Working in other languages is very expensive, and donations to help this work are greatly appreciated. In addition to these languages, many Banner books have been translated and published in other languages by overseas publishers. If you would like more information about the different languages that Banner books are available in, please email info@banneroftruth.co.uk

The Banner of Truth offers a number of titles as eBooks, both in .mobi (Kindle) and .epub format. The conversion of our backlist titles into eBook format will be an ongoing process and titles will be made available as they are created. View all of the available eBooks here.

Banner of Truth eBooks are sold exclusively at banneroftruth.org.

All information regarding our monthly magazine can be found on our magazine page, and all subscriptions can be made through our online store. If you would prefer to call, we would be glad to help you set up a subscription (US: 1-800-263-8085, UK: +44-(0)131-3377310)

Shipping Questions (UK and Rest of World, not USA)

Monday through Friday with the exception of public holidays. We also do not ship between Christmas and New Year. If you order during the weekend, your order will be processed on the Monday.

For non-trade orders, if you spend £30 or more, you will receive free standard shipping within the UK.

From the beginning to the end of the publishing process, we care immensely about providing excellent quality materials. If you receive a damaged book in the mail, please take some digital photos of the box the book came in, the damage done to the book, and call or email us as soon as possible (the photos will be submitted to the carrier by the Banner, in the event that the damage was caused by poor shipping).

Shipping Questions (USA)

Monday through Friday, with the exception of Public Holidays. We also do not ship between Christmas and New Year. If you order during the weekend, next day options will not be fulfilled.

In order to process your shipment in time, all Next Day (or 1 Day) orders must be placed before 12:00pm.

If you spend $50 or more, you will receive free standard shipping, within Continental USA.

From the beginning to the end of the publishing process, we care immensely about providing excellent quality materials. If a book shipped from us arrives damaged we will send you a new copy of the damaged book at no cost  to you. If you receive a damaged book in the mail, please take some photos of the box the book came in, the damage done to the book, and call us as soon as possible (the photos will be submitted to the carrier by the Banner, in the event that the damage was caused by poor shipping).